I mentioned the problems trying to click and collect . Learn about Screwfix culture, salaries, benefits, work-life balance, management, job security, and more. Find out about our click and collect service, collection times and what to bring with you. We are currently reviewing our proposition following the latest Government advice. Please keep an eye on Screwfix.ie for further updates. Trade House Screwfix Help. Find out about approved supplier orders, contact methods and what to do if a problem arises. Find out about our delivery services, how to track your order, and what to do if a problem arises. 1231 Fix Avenue, Suite 600 Irving, TX 75038 Main Number: (972) 550-5000 Screwfix Telephone: 0844 693 0111 / 0170 244 7100 Email Address: customerservice@screwfix.com Calling From Abroad: +44 (0) 170 244 7100 Calls may be recorded for training and quality purposes. Register now. SEARCH RESULTS FILTER RESULTS Search for available job openings at Screwfix. Our handy help section should have all of the answers you need to make shopping online with Screwfix as easy as possible! These handy schemes help out with the services that make life a little easier – such as our cycle-to-work programme. We thank you for your patience at this time. For further information go to www.kingfisher.com. Need help? Screwfix THERE IS A PROBLEM! All questions are moderated and should appear within 24 hours. Screwfix Community Forum. Whilst we hope you never experience a problem with our products or service, we appreciate that occasionally things go wrong. They hide a personal guarantee in the small print on the account application forms. I was told over the counter and by email, that deliveries were due. If not please Contact Us. There were a couple customers who were having the same problem. You can also contact us in writing at Screwfix Direct (Ireland) Limited, 6th Floor, 2 Grand Canal Square, Dublin 2, by phone on 1800 832 777. If you wish to discuss or cancel your order, or make a complaint with respect to your order, please contact us by email at online@screwfix.ie. Submit your question or answer someone else’s question. Click & Collect in as little as a minute. Other customers can provide answers at any time; these should appear within 24 hours. If you have never shopped with Screwfix or on Screwfix.com before you will need a web account. Were we able to answer your question? As well as your Screwfix and B&Q discount - we offer plenty of benefits to help deliver a greater lifestyle, too. Screwfix Direct Limited Screwfix advertises products at good prices and doesn't have them in stock for months. Screwfix is part of Kingfisher plc, the international home improvement company, with over 1,300 stores in 10 countries in Europe, Russia and Turkey. Screwfix Community Forum. If you have already contacted our teams with your enquiry and it has not been resolved to your satisfaction our Director of Customer Service will step in. Screwfix.ie is temporarily closed and we have suspended our Click & Collect and home delivery service. If you have already placed a Click & Collect order and you haven’t yet collected it, please bear with us whilst we work through the changes. If there is not a Screwfix store near you or you are unable to return a particular item to a store, you can return it from any post office.. If you have already placed a Click & Collect order and you haven’t yet collected it, please bear with us whilst we work through the changes. Somerset Providing great service to our customers is important to us and we aim to make things as easy as possible so, if you have a query or need help with an issue, please see our helpful FAQ's sections below as this is the fastest way for you to access the information you require. 16 people have already reviewed Screwfix. Creating an account is easy and only takes a few minutes . Screwfix.com Contact. Find out about registering with us, changing your details and requesting invoices. Tracking information for home/to site deliveries can be located via the link to the Parcelforce website, the link can be found in your despatch email, For deliveries to store, we’ll send an SMS when your order is ready to collect, to avoid an unnecessary journey we advise not to travel to store before receiving the ‘Collection Ready SMS’. The prices are always excellent, much cheaper than their parent co. B & Q and it is rare for them not to have any item in stock. Screwfix is convenient, straightforward and affordably-priced, helping its trade customers get the job done quickly, affordably and right first time. Find out about our Screwfix App, the benefits and how you can get messages and add items. Yeovil I URGE YOU ALL TO THROW YOUR SCREWFIX CARDS IN THE BIN AND FIGHT AGAINST THE NONSENSE WE FACE AT THE TILLS BY REFUSING TO GIVE NAME, AGE, GENDER, ADDRESS ETC ETC ETC ETC. Our stores and Contact Centre are also closed until further notice. Find out about our returns policy, manufacturer’s warranty and how long your refund will take. Good Morning, I am very sorry to read of the problems you have experienced when trying to purchase an item from Screwfix. Questions can be answered by Screwfix Customers, Screwfix Suppliers and the Screwfix Support Team. Service Update: Our stores will be open from 7am-8pm Mon-Fri, 7am-6pm Sat and 9am-4pm Sun (NI 1-6pm). FAQ's. We endeavour to get back to you within 1 working day. I am very sorry to read of the problems you have experienced when collecting your orders and I appreciate the inconvenience this has caused. We encourage you to debate the topics and issues of the day, whether related to trade/DIY or not. Do you agree with Screwfix's TrustScore? Find out about our rate and review service, our weekly prize draw, and when your review will show. All questions and answers are moderated, therefore some questions and answers will not be shown. Please note: If your enquiry is related to a delayed delivery, please be aware that due to increased demand for our home/site delivery and delivery to store service, your order may take longer than expected to reach you. Given that Screwfix does not have an online help forum or comprehensive FAQ, we recommend trying one of the other ways to reach them that we have listed here, or else tell us why you were looking for their help in the first place. Voice your opinion today and hear what 16 customers have already said. If you have a general enquiry that you haven’t been able to resolve using the FAQs section above or you simply want to let us know about your experience, good or bad, choose the type of enquiry from the drop down below providing us with as much information as possible. We can help find an answer. BA22 8RT. This is the Screwfix company profile. Please see our Service Update for further details. Find out about promotional codes, order confirmations and out of stock items. Please be aware that due to a high demand of enquiries we are busier than normal, to try and avoid our peak period call pre 10am and after 4pm, please check our FAQ’s above for more information. Screwfix created nearly 1,000 new jobs in 2014 in their Yeovil based Head Office, Contact Centre, UK wide Trade Counters and weâ re not going to stop there. Irrelevant or inappropriate questions are not published - questions must be about the product's features or specification. Concerns with your order? A minor quibble: their index in the printed catalogue, and for that matter on-line is not good, but otherwise I have never had problems. I can confirm that when an item is put on offer, we do try and obtain enough stock that we believe we will sell and unfortunately, some promotions may be more popular than we expect but I will ensure your comments have been noted and passed on. Please note, any requests for refunds using the below option will take approximately 5 days upon receipt of the request to be processed. Such a shame as screwfix had become a great supplier of products at good prices but the hassle of trying to deal with serving staff has now driven us to Selco & Allfix. Find out about payment methods, business credit facility and payment issues. Screwfix: Thousands of products at trade prices | FREE delivery available 7 days a week | FREE click & collect in as little as a minute | Hundreds of stores - - - - Call 24/7 on: 03330 112 112 Call 24/7: 03330 112 112 Shop by Product Code Need Help. We apologise for any inconvenience caused and to assist, we would advise the following: If you need to return a product for refund, our stores are processing these as normal, if you’re unable to get to one of our 700 stores you can request a refund using the option in the contact forms below. Salary sacrifice. If you need to return an item this way, you need to call us on 1800 832 777 or email us at online@screwfix.ie.We will be able to raise a returns label for you and send you this via email for you to print off. Mead Avenue Anyone who visits the appropriate product page will be able to read your question or answer. ! Please provide all the information about your enquiry along with your order reference and customer number, if known, to enable Mary and her team to investigate and respond. All content is posted anonymously by employees working at Screwfix. Simply click on a topic in the navigation on the left to learn more about Screwfix.eu and find answers to our most common queries. Questions can be answered by our customers, We aim to answer any questions within 48 hours. Reviews from Screwfix employees about Screwfix culture, salaries, benefits, work-life balance, management, job security, and more. Just tried it again nothing getting more fed up with it. A list of our suppliers contact information. Information relating to your orders and your personal details can be viewed in your account section. SCREWFIX CAN CAUSE YOU SERIOUS MONEY PROBLEMS! The Screwfix Community Forum strives to be a friendly and supportive place, where you can share your expertise, ask others for theirs, and enjoy ‘socialising’ online with people who share a common interest. Find out about our Q&A service, what it provides and when your question will appear. We aim to answer any questions within 48 hours. Hopefully, Screwfix will build a web-based presence soon to address common problems and questions. Find the product that you wish to ask a question for. You were forwarded to this landing-page by a related page or website which indicated your intention to visit the Screwfix online store. INC VAT EX VAT. To enquire about issues with products you have ordered/purchased, please Contact Us. Trouble logging in? © Copyright Screwfix Direct Ltd 2021 Company Registration no: 3006378 VAT Registered: 232555575. On some occasions, we may seek advice from our suppliers in answering your question, so it may take longer for your answer to appear. Find out about our Gift Cards, how to purchase, redemption and what to do if you have a problem. At Screwfix, we take customer service very seriously, it’s at the heart of what we do. Ive been waiting for a dewalt brushless saw for 6 months and dewalt toolbox for 2 months. Service Update:UK based Contact Centre is now open, you can reach us on 03330 112 112. Please visit our FAQ’s page where you will find lots of self-help guides that may answer your question. Screwfix.ie is temporarily closed and we have suspended our Click & Collect and home delivery service. Click on the Q&A tab under the product information. Got a question about our products? Providing great service to our customers is important to us and we aim to make things as easy as possible so, if you have a query or need help with an issue, please see our helpful FAQ's sections below as this is the fastest way for … I only found out about this when my company ceased trading earlier in the year and it has turned my life upside down. Glassdoor gives you an inside look at what it's like to work at Screwfix, including salaries, reviews, office photos, and more. The staff said the click and collect has not been working, they have reported it and were told that there were nothing wrong with the site. Customer Resolution Team Should say on their application forms: SCREWFIX CAN CAUSE YOU SERIOUS MONEY PROBLEMS. To enable me to fully investigate the matter, could you please confirm what the problems you had experienced were to sos@screwfix.com marked for my attention and I will be able to assist further. 115 reviews from Screwfix employees about working as a Customer Service Representative at Screwfix. Please use Click & Collect for safe contactless pick up at store. Like on holidays, leisure attractions and lots more. Screwfix Student Discount is a popular special offer for students promoted by Screwfix.Usually, it can be combine with other offers provided by and help you get the max discount.Now HotDeals.com collects the latest promo codes of Screwfix Student Discount, shop and start saving at Screwfix. Our stores and Contact Centre are also closed until further notice. Find out about our Screwfix card, including its benefits, and how to obtain a card. Frequently Asked Questions. 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