Thanks to reviews like yours, which are very important and constructive, we are able to improve and provide better service. We returned home yesterday after 2 lovely weeks here. Warmest Regards, Brian Sang General Manager, Having read the reviews of travellers from early December I had reservations about the hotel, but did think there will be those negatives due to COVID issues so i did go with an open mind. Home to exotic landscapes including the famous Pitons and the world’s only drive-in volcano, this small island is a Caribbean gem. more. Many guests were complaining that it didn’t merit its four star rating citing problems with the WiFi, the hot water, the poor labelling of the food, and the queues at the bar. Warmest Regards Brian Sang General Manager, Got back today after a week at this hotel and we had no problems and no complaints. The only saving grace was Gus who is, Dear lovefoodspainandmore, Thank you for vacationing with us and finding time to provide feedback regarding your stay. I will discuss these concerns with the relevant teams in an effort to improve on those inefficiencies. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 908 traveller reviews, 1,186 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. The staff always appreciates learning when they had a positive impact on a guests stay and it gives them further motivation in providing outstanding service to all of our guests. I hope you can forgive these inconveniences and not let it taint your view of our brand. There are more places to choose from in the Rodney Bay area. Mystique by Royalton. This is no way a true reflection of the standard of service at our resort. Now £175 on Tripadvisor: Mystique St. Lucia by Royalton, Rodney Bay. As we continue to strive to be industry leaders, we will take preventative measures to ensure that these concerns are not repeated. Now £176 on Tripadvisor: Mystique St. Lucia by Royalton, Rodney Bay. Mystique St. Lucia by Royalton, Rodney Bay: See 908 traveller reviews, 1,186 user photos and best deals for Mystique St. Lucia by Royalton, ranked #4 of … It would seem a few people were moaning about everything. We are very disappointed to learn of these shortfalls and wish to offer our sincerest apologies. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 908 traveller reviews, 1,186 photos, and cheap rates for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Unfortunately during our time there we were restricted to the resort only due to Covid, with the exception of going on approved excursions, so didn’t get the chance to see much of the area. To my astonishment, none of the problems that had been highlighted by other reviewers over the years (pre covid) had been addressed. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). As a result, effective immediately, measures are being implemented by our Heads of Department which reiterates the company’s commitment to improving the overall vacation experience for every guest. Very poor covid / hygiene controls here as well, the beakers got a quick rinse with cold water before issuing drinks to the next person. Property is in a need of a total overhaul and repair, spent the whole week with either just cold water or scalding water. 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