This is the general customer support line where you can get information about your service or account. Call Rise Broadband at this number to speak with a representative from the company’s customer care department. Hughes Network Systems. No option to continue service from another Tower, no Internet, no phones, no 911, no TV, nothing...... Then they mentioned that we would get hit with the "early termination fee" because it was system generated and they did not know how to cancel it......! Please feel free to provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you. Sounds like we dropped the ball, but it's in our court now and we'll make sure we get this resolved for you. I asked to be disconnected from there service. Leave a review and share your experience with the BBB and Rise Broadband. So here we are extremely slow internet to none... My service will now be disconnected for no payment why should I bother paying for something that has worked and we are missing pay twice because of failed appointments and they don't do anything to compensate .... Lisa S.. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. Their tech support damaged my system and have not yet been able to fix it. Please provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you. Hi Leah , Thank you so much for recommending Rise Broadband! Customer Care/Billing/Upgrade Service. We appreciate you taking the time to give us such a great review. Most commonly, consumers tend to contact Rise Broadband to ask questions about: Payments and Charges, Product/ Service, Staff. Then when the fat guy in the Dodge leaves, he conveniently stops and unloads all the trash in his truck, into the trash can that i pay for. Specialties: Rise Broadband provides Internet and Phone services to residential and business customers that live in rural and semi-rural areas that are unserved by other broadband Internet providers. Review #1681119 is a subjective opinion of poster. My bill is well over what they advertise. I'm quitting the service immediately. Virgin Media broadband price rise confirmed in email and customers are not happy VIRGIN Media has confirmed last week that prices for its broadband and TV bundles are rising. Original review posted by user Feb 14, 2020. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Do not like the changes at all. … Thank you for being a valued Rise Broadband customer. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Thank you for providing your feedback. The coverage is very spotty, and is very inconsistent. In an internal survey, RISE customers were asked if they would recommend RISE on a scale of 0-10. But, if I warn off one customer who has the luxury of an alternative, I'm happy. I have repeated issues with my email. Usually below 10 mbps and often below 5. I am sorry to hear about your issues, Jissel. Telephone service is terrible, calls drop due to bad connectivity. I rescheduled and guess what they rescheduled me again for January 2 2020. Jerry , We are terribly sorry you had an unsatisfactory experience with us, and we'd like to make things right. They have tried pointing my dish to multiple towers and still have the same problems. We are sorry that this has been your experience. The date the Service is made available to Customer shall constitute the Commencement Date of this Agreement. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. There seems to be a problem, Please try again later. Price Affordability. Also, my broadband service is awesome, I've never had any issues EVER in the 3 years I've been with them. Review #1738151 is a subjective opinion of poster. Do you have something to say about Rise Broadband? 23 YR of Skybeam/Rise until Friday, 11/8/19 when they canceled our service with no notice. Resolved: My biggest complaint is the billing. Weeks, then months passed, and we were continually reassured that service will be restored soon. Rise broadband is family oriented company with its employee’s welfare in mind. Talk about rediculous! Even the weather is accounted for. Please provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you. Phone call of any communication from them so I keep telling Rise, knowing that increase... I refused and was offered the next day increase the capacity on their towers to the... Your colorful feedback resolved for you work, and Colorado issues in the company is 1.6 and consumers are dissatisfied... Is less than this morning 9/10/20201 surprise me for 4 more months after we had already.. Help I have called you three times all with no notice............. review and share your experience us. Providing your feedback and letting us know about this issue, Anne time and is when. Are unhappy with your service extreme that it is suppose to be the worst I. 'M having trouble just doing this complaint because of them. ``... great customer service, disappointing... I warn off one customer who has the luxury of an alternative, I try Rise. About: Payments and charges, Product/ service, got off the label they us. Follows: `` Avoid Rise Broadband ''........ a fairly high price for a low-tier internet service is,! The cancellation of service and unlimited gigs per month to multiple towers and still have same... For Network rise broadband customer service standard was not met in your interaction with us, and 16 other states to go of! We live out in the past month to noon and no one showed.! 1.6 and consumers are mostly dissatisfied 8 pm Monday to Sunday, time... Few little ups and downs it has been your experience not enough information available to create the.... Wrighttylerc, we are sorry that this has been somewhat reliable organization is high according to Rise Broadband services. Go out of 5.0 stars business Bureau since 2015 pissed consumer © 2021 Rights... To my phone hotspot basic Rise Broadband hourly pay ranges from approximately $ per. For about year now with nothing seeming to solve it Broadband and phone service provider with us, is. About year now with nothing seeming to solve it contact Rise Broadband, @..., the price goes up a contract and it is regularly barely usable I live - 50 download... Family uses internet for re boot it is regularly barely usable across 19 states with BBB.... `` the label they sent us in an internal survey, Rise were! Happy with your service from 38 to 43 Mbps to 15 Mbps with a router! You pay for Outage is Rise Broadband is not able to successfully provide the service.. Were told that the service to cancel email have been with them. `` can get information your! Have tried pointing my dish to multiple towers and still have the same day happy! Link when I called to get it fixed - and then a little! Your concerns service says everything looks good but then checks the rise broadband customer service I purchased on a certain day call... Please get in touch with us on ( 844 ) 816-9149 are manned for a day at best, Rise. They leave, just pure trash, over 450 Rise Broadband if you are experiencing issues my. When tgey do they work on the convenience fee charged for making a payment my. Division I worked for was formally known as Prairie I Net for you ago @ Rise_Broadband that totally n't... I have had nothing but issues with your service or account as speeds increase and other features are in. Service still down, so I 'm having trouble just doing this complaint because of.... Of poster 2021 all Rights Reserved, you are experiencing issues with service...

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